Online Access to your account
This page was designed to explain the log in process for CUOnline+ (via our website) and CUMobile (the mobile app).
What you need
Members must retain the following 3 items.
|Created by member at Registration||Created by member at Registration||Issued by SMS once Registration is approved|
|Can only consist of letters and numbers||Minimum 8 character in length||Minimum 8 numbers in length|
Logging In Options
There are 3 options available for authenticating your log in. Depending on the phone you use, you can set up quick log in options like Biometric (fingerprint) or Facial Scan. Alternatively, at each log in you will be prompted to generate a single use passcode (OTP) to complete access.
|BIOMETRIC SCAN||FACIAL SCAN||
ONE TIME PASSCODE (OTP)
|Use your finger print to log in||Use facial scan to log in||Get a new single use code issued each time you log in|
Difficulty Logging In
We recommend all user of our online facilities to set up a Memorable Word. This is a secret word that you can use to retrieve your Username or reset your Password and get access your account.
|Forgot Username||Forgot Password|
How to set your Memorable Word
When logged into the app, go to Personal Details and then Security Details.
Scroll down to Update Your Memorable Word and enter your secret word here, then click Update Memorable Word to save your changes.
If you forget your username or password, then you can retrieve the Username & reset the Password again with the help of this Memorable Word.
Just make it memorable! 😊
If you have managed to get locked out of the app then email firstname.lastname@example.org and request reactivation.
Changing Security Details
Members can change their Password and PIN to something easier to remember. When logged into the app, go to Personal Details and then Security Details.