LETTERKENNY CREDIT UNION
is now inviting applications for the following position
Member Service Officer Back Office Support – Ref LKCU MSO Back Office Support
Full-time – permanent contract
Company description
Letterkenny Credit Union is a progressive ethical financial services provider with over 22,000 members and it makes a very real contribution to social and economic life in Donegal. We are proud to be one of the larger community credit unions in Ireland, with assets of over €100million, providing an ever-expanding range of savings and loan products including personal loans and now offering current accounts and mortgages.
Summary of the Role: The purpose of this position is to support the Credit Union main service and operating functions including Finance, Lending and Credit Control. The role will be suitable for a candidate who has experience in financial services and/or accounting.
Key Duties and Responsibilities:
- Provide information services to members by phone, email and online. Respond to all incoming enquiries and proactively support members in all areas at all times providing excellent member service by phone and online.
- Process external payroll deductions, direct debits, standing orders, eft’s and amend mandates.
- Assist in the month end accounting procedure and accounts preparation.
- Accurately and diligently process member transactions, balances and account for any inconsistencies.
- Ensure compliance with existing and new systems & controls, and policies & procedures necessary, as outlined by the Risk, Compliance, MLRO & DPO, the Internal Audit Function and Management.
- Undertake relevant training to develop excellence in dealing with member queries to the highest levels of service across diverse areas such as Membership, Lending, current account administration and Credit Control while advising of credit union products & services.
- Look after aspects of membership administration, including the perfection of data security; ensure safekeeping of applications and other supporting documentation; implement the credit union’s practices regarding filing, scanning and destruction of documents.
- Provide cover for other key areas within member service operations to ensure key person cover is in place for all functions.
- Contribute to the development and improvement of services for members and to the development of the team by providing suggestions, ideas and opinions to the Management in a timely manner.
The successful candidate should have:
- Level 7 degree or equivalent qualification relevant to Accounting or Financial services.
- Experience in financial services will be advantageous.
- Excellent interpersonal and teamwork skills.
- Strong oral and written communication skills.
- ICT literacy and high proficiency in Microsoft Applications and Sage Accounting
- Proven ability to work off own initiative to deliver agreed targets.
Experience in the credit union or financial services sector is desirable but not essential.
Work remotely: No
Applicants should clearly state the position they are applying for by quoting the reference: LKCU MSO Support Officer
Applications including CV can be postal (FAO:Recruitment Officer) or by email addressed to Info@letterkennycu.ie
Closing Date for receipt of applications is 5pm on Monday 13th February 2023
Short listing may apply and assessment will be done on the basis of the information provided in the application
You can find our Recruitment Privacy notice HERE
Letterkenny Credit Union Ltd is an Equal Opportunities Employer
Letterkenny Credit Union Limited is regulated by the Central Bank of Ireland.
