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Covid-19 – Keep Up-to-Date on Service Delivery

Home > Covid-19 – Keep Up-to-Date on Service Delivery

Updated: 17th April 2021

Note: We urge members where possible to use our new Mobile App, click HERE for more information!!

In view of the rapid increase in Covid 19 cases and in the interests of public safety, Letterkenny Credit Union have made adjustments to service. To prevent the spread and to protect our staff and members, our branches are now for ESSENTIAL SERVICES ONLY 

We strongly encourage our members to transact online or over the phone with us where possible. Please only visit a branch if absolutely essential. For non-essential services please call us on 074 91 24166 or use the members area of this website. If you must attend the office then we ask that you come alone when possible.

ESSENTIAL NOT ESSENTIAL
only permitted in branch when absolutely necessary please use alternative options e.g. online and phone
  • cash withdrawals that are a necessity
  • loan repayments where other repayment options are unavailable
  • New member applications, apply here
  • We ask that you consider other methods of making lodgements to savings e.g. Kiosk, debit card online, set up a standing order or direct debit
  • Please apply for loans online  or see more options below

Letterkenny Credit Union like everyone during this difficult time are doing our upmost to protect our staff and members. We have put arrangements in place to ensure continuity of business.  We are rotating staff that work in our branch and also have staff working remotely. We request that you be patient with our staff if there are longer waiting times.

SOCIAL DISTANCING

We are limiting the number of members in the office at one time. This may result in some members having to wait outside for a while. We thank you in advance for your support in protecting fellow members and staff.

Our Letterkenny Office is open for ESSENTIAL transactions only.  If you need to visit please obey the social distancing measures in place. Stay back from the counters behind the floor lines and do not lean on the teller counters.

Please note the changes listed below and follow the safety precautions to help us continue to provide the high level of service to our members:

OPENING HOURS   (subject to change) ** essential transactions only **

MAIN OFFICE

Monday – Friday 10am – 4pm (Note: phones and emails will be answered until 9.00am- 4.30pm Monday – Friday)
Saturday – 9:30am – 1pm

RAMELTON SUB-OFFICE

Our sub-office in Ramelton re-opened in line with the Government of Ireland roadmap (Phase 2) on 22nd June 2020.

This sub-office is now open every Friday from 9.30 am – 12 noon.

WHAT YOU CAN DO FROM HOME

Loan Repayments

  • Online banking (see how to register below)
  • By phone 074 91 24166 (using a visa debit card)

Withdrawals

  • Online banking (see how to register below)
  • By phone 074 91 24166 (we can arrange a credit transfer)
  • Our external ATM (funds can be withdrawn from your ATM balance)

Loan Applications

  • detailed below

Lodgements

  • Online banking (see how to register below)
  • Set up a standing order using your bank’s online facilities (send a payment to your credit union BIC and IBAN)

LOAN APPLICATIONS

We recommend that you use the following methods:
Email: loans@letterkennycu.ie
Phone a Loan:  074 91 02126
By Post: High Road, Letterkenny, Co. Donegal F92 H662
Dropbox: in our Letterkenny office
We will still accept fully completed forms at the counter, but urge members to use the above options.

LOAN COLLECTIONS

By appointment only. Our team will be in touch on approval, to arrange a suitable time for collection.

ONLINE BANKING

All members are asked to use this method as much as possible.

Not Registered – click HERE

Registered but difficulty accessing – Retrieve your Username or Password HERE   If you need your PIN reset, email info@letterkennycu.ie and a new PIN will be text to you (include your name, account number and mobile number in the email)

You can also download our app from your app store, more details HERE

FINANCIALLY AFFECTED BY COVID-19

If you need to speak to a member of Credit Control please call 074 91 02121 to discuss your options. Alternatively, you can email credit.control@letterkennycu.ie

PLAY YOUR PART

Please do not call into our office if you are feeling unwell.

Our Board and Management thank you for your co-operation. We want to maintain service delivery while ensuring the safety of our staff and members.

USEFUL LINKS

https://www.hse.ie/eng/services/news/newsfeatures/covid19-updates/

https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/